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Maintenance “Benefits” Include:
  • Priority response time – Service agreement members will take priority in dispatching of calls.  Problems are responded to within 1 hour for major repairs and within 24 hours for normal repairs.
  • Repair service calls – No material or labour costs.  Telephone repairs can cost hundreds of dollars, major system failures can cost thousands of dollars if equipment is not covered under a service agreement.
  • System replacement if equipment fails and it is unable to be repaired – eliminates “down time” from having to ship out equipment for repair, if required.  Minitel will provide replacement system.
  • Identification of Bell line problems – Minitel will report a line problem to Bell Canada on behalf of their customer and ensure problem is resolved.  Saves time!
  • In-house training in Minitel’s demonstration room – have new or existing employees trained for end-user functions or on administration programming of the system.
  • Call-in programming support – resolve most programming questions without waiting for a technician visit.  Saves time and money!
  • Coverage – 24 hours per day, 7 days per week



1775 Courtwood Crescent, Ottawa, ON K2C 3J2 (613) 224-8000

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